Refund Policy

Effective Date: April 10, 2026 • Last Updated: April 29, 2026

This Refund Policy describes the terms under which MSConsults LLC ("MSConsults," "we," "us," or "our") issues refunds for services purchased through msconsults.co. Payments are processed by our payment provider (Paddle.com Market Limited or its affiliated entity, acting as Merchant of Record). By engaging our services or completing a purchase, you agree to the terms set forth below. This Refund Policy should be read together with our Terms & Conditions, our Privacy Policy, and your individual service agreement.

1. Nature of Our Services

MSConsults provides B2B client acquisition services, including AI-powered outreach automation, cold email campaigns, LinkedIn outreach, cold calling, paid advertising management, landing page design, and lead generation consulting. These are professional service engagements, not physical products. The specific deliverables, pricing, and refund terms for each engagement are defined in your signed service agreement.

2. 14-Day Refund Window

For new clients, MSConsults offers a 14-day refund window from the date of initial payment. If, within fourteen (14) calendar days of your first payment, you are not satisfied with the onboarding experience or initial deliverables, you may request a refund of any unused portion of your initial fee, less:

• Costs already incurred by us on your behalf (e.g., domain purchases, email infrastructure setup, ad spend, third-party software subscriptions);
• Time billed against any custom strategy, copywriting, or technical work already delivered;
• Non-refundable payment processor fees (where applicable).

Refund requests under this section must be submitted in writing to brandon@msconsultinghub.com within the 14-day window.

3. Performance Guarantees

Where a written performance guarantee is included in your signed service agreement (for example, a meetings-booked or qualified-leads guarantee), the specific terms, qualifying conditions, and remedy (which may include a service credit, extended service period, or partial refund) are governed exclusively by that agreement. Statements on our website regarding guarantees are summaries; the binding terms are those in your executed agreement.

4. Monthly Retainers and Subscription Services

Monthly retainer and subscription-based services are billed in advance for the upcoming service period. Once a billing cycle has begun:

• Fees for the current billing period are non-refundable, as work, infrastructure, and ad spend are typically committed at the start of each cycle.
• You may cancel future billing cycles at any time by providing written notice in accordance with your service agreement (typically 30 days’ notice unless stated otherwise).
• Cancellation takes effect at the end of the current paid period; no pro-rated refund will be issued for the unused remainder of that period unless required by applicable law.

5. Project-Based Engagements

For fixed-fee project engagements (e.g., a one-time landing page build, a setup-and-launch package), refunds are governed by the milestones defined in your service agreement. Once a milestone has been delivered and accepted, the corresponding payment is non-refundable. If a milestone has been paid for but not yet started, you may cancel that milestone and receive a refund of the unstarted portion.

6. Non-Refundable Items

The following are not eligible for refund under any circumstances:

• Third-party costs paid on your behalf (domains, email warm-up tools, CRM subscriptions, paid ad spend, software licenses);
• Strategy calls, audits, or consulting hours that have already been delivered;
• Services where we have substantially performed our obligations as defined in your agreement;
• Any service where the request for refund is made due to your failure to provide required materials, approvals, or information after reasonable notice from us.

7. How to Request a Refund

To request a refund, please email brandon@msconsultinghub.com with the following:

• The full name and business associated with your account;
• The date and amount of the payment in question;
• The order or invoice reference number from your payment receipt;
• The reason for your refund request;
• Any supporting context or documentation.

We will acknowledge your request within three (3) business days and provide a written decision within ten (10) business days of receiving all required information.

8. Refund Method and Timing

Approved refunds are issued to the original payment method used for the transaction, processed through our payment provider. Once approved, refunds are typically processed within 5–10 business days. The time it takes for the refund to appear on your statement depends on your bank, card issuer, or payment method provider and is outside our control.

9. EU and UK Consumers

Where applicable consumer protection laws (including the EU Consumer Rights Directive and UK Consumer Contracts Regulations) provide a statutory right of withdrawal for consumers (typically 14 days from purchase), those rights apply in addition to and are not limited by this policy. Where you have expressly requested that we begin performing the services within the statutory withdrawal period and you have acknowledged that you will lose your right of withdrawal once the services are fully performed, the right of withdrawal may not apply once performance is complete. This section applies only where you qualify as a consumer under applicable law; it does not apply to business-to-business transactions.

10. Chargebacks and Disputes

We ask that you contact us first before initiating a chargeback or payment dispute with your bank, card provider, or payment platform. Most issues can be resolved quickly through direct communication. Initiating a chargeback without first attempting to resolve the matter with us may be treated as a breach of your service agreement and may result in immediate termination of services and forfeiture of any deliverables in progress.

11. Disputes and Governing Law

Any dispute arising from this Refund Policy is governed by the laws of the State of New Mexico, United States, and shall be resolved in the courts of Bernalillo County, New Mexico, consistent with our Terms & Conditions, save for any mandatory consumer protection rights in your country of residence that cannot be waived by contract.

12. Modifications to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your payment governs that payment.

13. Contact Us

For refund requests or questions about this policy:

MSConsults LLC
500 Marquette Ave NW, Suite 1200
Albuquerque, NM 87102, United States
Email: brandon@msconsultinghub.com
Phone: +1 (432) 233-8825
Website: msconsults.co